This course focuses on essential computer skills for VI women, including proficiency in the JAWS screen reader, MS Office applications, internet usage, and effective communication for roles in BPOs, Call Center, and front desks in offices.
Eligible VI women, who have completed their 10th standard and possess clear speech in Hindi or English, are invited for a thorough 3-4 day assessment. Based on their performance, candidates are selected to enroll in the 5-month course, which covers a spectrum of skills vital for success in the professional world.
In this Course we also train them on usage of Smart Phones and Accessibility gadgets so that they are able to use recorders, various apps on the phone and many other features that can help them in their daily life.
The course curriculum includes:
Learn essential computer skills necessary for efficient handling of customer queries and data management.
Master the art of managing incoming calls, scheduling appointments, and providing a welcoming environment for visitors.
Enhance communication skills to effectively interact with customers, conveying information clearly and professionally.
Understand the fundamental principles of customer care, including empathy, problem-solving, and maintaining customer satisfaction.
Upon successful completion of the course, these empowered individuals are equipped to take on roles in computer-based jobs, front desk operations, data entry, and even content writing
